Legal

This page sets out the legal terms and policies that apply to use of Hypeperks services in New Zealand, including consumer rights, liability limits, intellectual property, and how to raise legal concerns.

If you need personalised assistance with a legal matter, see our Contacts or our Privacy Policy.

Terms of Service

By accessing or using our services you agree to these Terms. We provide logistics, warehousing, freight forwarding and related services under mutually agreed contracts and booking confirmations. All services are subject to written confirmation by Hypeperks.

Bookings: subject to availability and Hypeperks' standard terms.
Pricing: fees, duties and taxes may apply; quotes valid as stated.
Third-party carriers: separate terms may apply for carriage, customs and delivery.

Consumer rights — New Zealand

For consumers in New Zealand, statutory rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 apply. These rights cannot be contracted out of; they include guarantees that services will be carried out with reasonable care and skill and within a reasonable time.

If you are a consumer and believe services have not met the CGA guarantees, contact us via Contacts for remediation steps. We will respond in accordance with applicable NZ consumer protection laws.

Refunds, replacements or remedies under NZ law are handled case-by-case. Our customer service aims to resolve valid consumer claims quickly.

Liability, indemnity and limitation

To the fullest extent permitted by law, Hypeperks' liability for loss or damage arising in connection with our services is limited to the value of the particular service or as otherwise agreed in writing. Nothing in these Terms is intended to exclude or limit your statutory rights under NZ law where such exclusion would be unlawful.

We exercise reasonable care in handling goods. Loss or damage claims must be notified promptly and supported by documentation. Time limits and carrier rules may apply.

Clients indemnify Hypeperks against liabilities arising from incorrect instructions, illegal goods, or failure to disclose material facts affecting carriage or customs clearance.

We may subcontract carriage, customs brokerage, and other services. Those third parties' terms may apply and limit liability; copies are available on request.

Key legal contacts

Email:legal@hypeperks.com

Phone:+ (64) 21 724-09-83

For formal notices or claims, use the postal address listed on our Contacts page.

Intellectual property

All content on this site, including trademarks, logos, text and images, is owned or licensed by Hypeperks. You may not reproduce content without prior written permission. Report suspected IP infringement to legal@hypeperks.com.

Item	Owner
Hypeperks name & logo	Hypeperks
Site content	Hypeperks / licensors

Privacy, data retention and cookies

We process personal information to provide and improve logistics services, comply with customs and regulatory obligations, and support billing and claims. For full details — collection, purposes, retention periods and your rights — see our Privacy Policy.

Cookies and tracking are used for site functionality and analytics. You can manage cookie preferences via the banner shown on the site.

Governing law & dispute resolution

These Terms are governed by the laws of New Zealand. Parties will attempt to resolve disputes in good faith and may pursue mediation before court action. Where a party brings proceedings, they will be heard in New Zealand courts unless otherwise agreed in writing.

This provision is without prejudice to any mandatory statutory rights that cannot be excluded under New Zealand law.

How to raise a complaint

Contact our support via Contacts.
If unresolved, request escalation to Legal (legal@hypeperks.com).
Consider NZ dispute resolution services if needed.

Notices and changes

We may update these legal terms from time to time. Material changes will be posted on this page with an updated date. Continued use of services after notice constitutes acceptance of the updated terms.