Privacy Policy

This Privacy Policy explains how Hypeperks handles personal information in connection with our logistics, warehousing, courier coordination, and e‑commerce fulfilment services in New Zealand. We aim to treat personal information with care and in line with the Privacy Act 2020 and applicable industry expectations. By interacting with our website, communicating with us, or using our services, you acknowledge that we will manage your information as described here.

Information we collect. We may collect details you provide directly, including contact names, email addresses, phone numbers, company information, delivery and pickup addresses, and instructions related to consignments. Operational data can include order references, product descriptions, packaging details, weights, dimensions, and proof‑of‑delivery events. When you visit our website, technical data such as device type, browser, IP address, and pages viewed may be logged, along with cookies that support navigation and analytics.

How we use information. We use personal information to deliver and improve services: receiving and processing orders, coordinating carriers and couriers, arranging warehousing, issuing labels, confirming dispatch, and tracking delivery milestones. We may use contact details to provide notifications about consignments, respond to enquiries, share service updates, or request feedback. Aggregated analytics help us understand usage patterns and enhance reliability, safety, and user experience.

Sharing and disclosure. We may share relevant information with trusted providers that support logistics execution, such as transport partners, courier networks, linehaul operators, storage facilities, IT providers, and professional advisers. Where required, information may also be shared with customs, border, or regulatory bodies in accordance with New Zealand law. We expect our providers to safeguard information and use it only for agreed purposes that enable service delivery.

International transfers. Some providers may operate outside New Zealand. Where information is processed in other locations, we seek reasonable assurances that comparable safeguards are in place. We aim to work with partners that respect confidentiality and apply appropriate security controls for data in transit and at rest.

Retention. We retain personal information for periods that align with legal obligations, audit needs, and operational requirements. After retention periods lapse, information is securely deleted or anonymised. Timeframes can differ depending on the nature of the records, for example, transport documentation, tax records, or incident reports.

Security. We apply layered measures designed to reduce risks of unauthorised access, alteration, or loss, including role‑based access, physical controls at facilities, encryption where suitable, and audit logging. While security practices are important to us, every internet‑connected system carries residual risk; we encourage strong passwords and careful handling of sensitive information when communicating.

Your rights. Subject to limits in the Privacy Act 2020, you may request access to personal information we hold about you and request correction if any detail appears inaccurate or incomplete. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.

Cookies and analytics. Cookies help the site function and improve usability. Essential cookies support features like session management, while optional analytics cookies assist with understanding how visitors use pages. You can accept or decline cookies using the banner on our site or adjust browser settings. Declining optional cookies may reduce certain convenience features, while core functionality remains available.

Direct communications. We may send service‑related messages such as booking confirmations or dispatch notices. Marketing updates are shared thoughtfully, with unsubscribe options included in each message. You can also contact us to update your preferences at any time.

Third‑party links. Our website may reference other resources for context. Those sites operate their own privacy practices. We recommend reviewing their policies to understand how they manage information.

Changes to this policy. We may update this Privacy Policy to reflect changes in services, technology, or legal requirements. The latest version will be posted on this page with an updated effective date. Continued use of our site or services after an update indicates that you have reviewed the revised terms.

Contact us. If you have questions about this policy or wish to make a request, please reach out using the details below. We will respond with helpful guidance and outline next steps for any formal request.

• Hypeperks — Auckland, New Zealand
• Address: 12A Kepa Road, Remuera, Auckland 1050, New Zealand
• Phone: + (64) 21 724-09-83
• Email: Hypeperks@outlook.com

Summary

We handle personal information for logistics operations, keep it for appropriate periods, and apply safeguards suited to our environment.