Reverse logistics & returns — flexible NZ solutions
Hypeperks helps retailers and e‑commerce brands across New Zealand convert returns into recovered value: quick processing, inspection, refurbishment, resale or responsible disposal.
- Nationwide returns collection & consolidation
- Refurbishment, repacking and grade-based disposition
- Data-driven returns analytics to reduce future returns
Why choose Hypeperks for returns
Centralised processing
Consolidate returns from multiple channels to reduce handling and speed disposition.
Refurbish & remarket
Quality-controlled refurbishment for resale or secondary channels to maximise recovery.
Sustainable disposition
Environmentally responsible recycling and disposal compliant with NZ regulations.
Returns workflow — end to end
- Collection: Regional pickups and courier returns with consolidated manifesting.
- Intake & triage: Quick inspection and categorisation on arrival.
- Action: Repair, repack, refurbish, resell or recycle depending on grade.
- Reporting: Root-cause analysis to reduce future returns.
Warehousing, grading & disposition
Our Auckland and regional hubs are equipped for returns staging, secure storage and rework operations. Items are recorded against RMA numbers and tracked through disposition workflows.
- Secure quarantine and test bays
- Dedicated refurbishment benches
- Repackaging and labelling for resale
Service levels & disposition matrix
| Grade | Action | Typical TAT | Recovery |
|---|---|---|---|
| A (Resell) | Minor repack, QC, restock | 1–3 days | 80–95% |
| B (Refurb) | Repair/part replace | 3–10 days | 50–80% |
| C (Recycle) | Parts salvage / recycle | 7–21 days | 10–40% |
Technology & returns visibility
Our platform integrates with your store and marketplaces for RMA creation, label generation and status updates. Track items live through scanning, photos and disposition notes.
- API + connector integrations (Shopify, Magento, BigCommerce)
- Image-based condition reporting
- Advanced analytics for returns reduction
Frequently asked questions
Case studies & outcomes
Retailer reduced returns cost
A national retailer improved recovery by 38% through triage, refurbishment and secondary channel listing managed by Hypeperks.
Learn more
E‑commerce brand improved NPS
Faster returns resolution and clearer status updates reduced customer complaints and boosted repeat purchases.
Start a pilotReady to optimise returns for your NZ business?
Talk to our reverse logistics experts about SLAs, sustainability and reclaiming lost margin.